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Refund & Return Policy

Country Care Group offers a money back guarantee on products purchased that do not perform to your expectations, or if you have changed your mind.  

You’ve changed your mind

If you have changed your mind, contact our customer service centre within 30 days and arrange for a refund.  You will be refunded 100% of the original cost of the item and the initial postal charges, however the cost of returning the item will be charged to you.  The 100% refund is depended on the goods are returned in the same condition as they were sent. Proof of purchase must accompany all returns.

The item is faulty or does not perform as expected

The money back guarantee applies to any products you purchase that do not perform to your expectations and can be returned within 30 days for a full refund.  Simply return the product to us and we will refund you the price of the goods (including the original shipping charge) for that item, provided the goods are returned in the same condition as they were sent. Proof of purchase must accompany all returns.

How to return your item

  1. Contact us via email at [email protected] or telephone on 1800 727 382.  A customer service representative will explain how to go about your return request, record all the necessary product return information.
  2. The customer service representative will arrange return of the product (Change of mind returns - at your cost; Defective items - at our cost).
  3. As soon as the return has been received, a replacement product will be sent to you or a refund will be issued.

Return product form

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Click to download the Product Return Form

Any returns must be received by COUNTRY CARE GROUP within (30) thirty days of the claim being made.
Refunds and returns will be processed by us within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to be credited by the bank into our customer accounts.
All Refund claims made within the 30 day period, will be issued in the method by which they paid. Replacement product will only be shipped after the faulty item has been received by us unless stated otherwise by a Country Care Group representative.